Auto Part Manufacturer

We helped an auto part manufacturer protect their brand reputation with a better packaging solution.

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The Problem

The Problem

Oil residue from their re-manufactured parts was leaking out of the parts and into their boxes over time. Their distribution centers, and end user clients, would return product from boxes that had oil stains on them because they assumed something must be wrong with the part inside. The problem was not only costing money and time in return shipments, but was also damaging their brand.

The Solution

The Solution

We designed a pad with two materials joined together in order to prevent residual oils from making their way onto the box. One side of the material (the part side) was semi-permeable so any residue oils from the part would seep out into the one side of the pad. The other side of the pad (the box side) material was impermeable so the oils wouldn’t go through the pad and into the box, thus diminishing the client’s brand and creating unnecessary and expensive returns.

The Impact

The Impact

The client returns stopped almost immediately after the pad was installed. The perception by their distribution centers, and their end users, was that they must’ve been putting their re-manufactured parts through a second phase of cleaning/drying to mitigate the amount of residual oils that were present previously.

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